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SIB Automates Employee Learning to Reduce Admin Efforts and Improve Productivity

Client:

South Indian Bank 

Category:

Best Learning Technology – LMS

Industry:

BFSI

Business Requirements 

  1. Automate training process and administration:

    The South Indian Bank sought to streamline and simplify its training procedures by implementing an LMS. This automation would replace manual processes, ensuring efficient scheduling, enrollment, and tracking of various training programs and modules.

  2. Provide easy access to employees across branches:
    With 941 branches spread across different locations, including a few rural areas, the bank required an LMS that would grant all employees easy access to essential compliance and mandatory training modules. This would enable consistent and timely training completion, helping the bank meet regulatory requirements.
  1. Learning uniformity across branches:

    The bank aimed to achieve a consistent learning experience to its employee base of over 10,000 across its branches. By utilizing a learning system, they wanted to deliver standardized training content, ensuring that all employees received the same quality of training regardless of their geographical location.

  2. Need for robust reporting tool to manage training data for audit and compliance:

    To meet audit and compliance standards, the bank required a comprehensive reporting tool within the LMS. This tool would allow the bank to generate detailed reports on employee training progress, completion rates, and compliance status. These reports would facilitate regulatory audits and internal compliance assessments.

Key Challenges

  1. Compliance Adherence:

    The constantly evolving regulations and compliance guidelines called for continuous employee learning and training. It was necessary to keep up with the complex nature of the financial regulations and maintain regulatory compliance for audits. 

  2. No training standardization across branches:

    The lack of a centralized training system led to inconsistencies in training content and delivery across different business units. This variance hindered the bank's efforts to maintain uniform learning experiences and ensure that all employees received consistent and relevant training.

  3. Lack of training need analysis:

    Without a structured process for identifying training needs, the bank struggled to determine which skills and knowledge gaps required addressing. This absence of a needs analysis hindered the effective design and delivery of training programs that would directly contribute to employee development and business objectives.

  4. No data tracking mechanism:

    The absence of a robust data tracking mechanism within the organization made it challenging to monitor and evaluate employee progress and training completion rates accurately. This lack of visibility hindered the bank's ability to gauge the effectiveness of their training initiatives.

  5. Manual administrative processes:

    The reliance on manual administrative processes for training management introduced inefficiencies and errors. Managing enrollments, tracking attendance, and generating reports manually not only consumed valuable time but also increased the risk of inaccuracies in training records.

Approach & Solution

  1. Real-Time Tracking for Compliance Needs:

    Tenneo LMS provides real-time tracking capabilities to ensure continuous monitoring of training progress and compliance requirements. This solution helps the bank stay updated on employee training status, ensuring timely completion of mandatory courses and adherence to regulatory standards. This also ensures that employees will be notified if they are lagging behind and have to complete certain training modules to maintain complete compliance.

  2. Automated Classroom Training Mechanism:

    Tenneo LMS provided an automated classroom training and eLearning mechanism. This solution automates the process of scheduling, managing, and tracking training sessions. It eliminates manual efforts, ensuring efficient coordination of training events across branches. As a result, the bank achieves consistency in training delivery, optimizes resource allocation, and reduces administrative overhead. A total of 10,000 training licenses are offered to SIB employees.

  3. WebEx Integration with LMS:

    The integration of WebEx with the Tenneo LMS facilitates virtual training and collaboration. This solution allows employees to attend training sessions remotely, enhancing accessibility and flexibility. The bank benefits from expanded training reach to even rural locations, reduced travel costs, and efficient remote learning experiences. 

  4. Training Need Analysis for Recommendations:

    The LMS's training needs analysis feature identifies skill gaps and recommends relevant training modules. This solution ensures that training efforts are aligned with organizational objectives and individual development needs. The South Indian Bank gains a data-driven approach to training, fostering continuous learning and growth.

  5. Gamification

    The gamification features fostered engagement, healthy competition, and practical skill development. Through interactive quizzes, challenges, and simulations, employees are motivated to actively participate, leading to better retention of complex financial regulations and procedures.

Impact

  1. 30% Administrative Time Saving: 
    Implementation of Tenneo LMS reduced administrative tasks by automating the learning and training process, freeing resources for strategic initiatives. 
  2. 40% reduction in training cost:  
    Tenneo LMS streamlined training, cutting costs by 40% through digital delivery. SIB did not have to spend more on traditional classroom training anymore.  
  3. 25% improvement in adoption rate in 3 months: 
    Tenneo LMS's intuitive interface and skill-based learning approach led to a 25% boost in employee engagement within 3 months. 
  4. 67% increase in training completion rate: 
    Tenneo LMS drove a 67% training completion rate, enhancing employee skills and compliance. 
  5. Onboarding time reduced to 15 days from 35 days: 
    Tenneo LMS accelerated onboarding, shortening new hire integration to 15 days, enhancing productivity.
Testimonial

“We found the LMS solution provided by Tenneo (formerly G-Cube) to be fit for purpose. Especially the SIB iLearn App witnessed enthusiastic adoption by the workforce. Employees can now access learning content anytime anywhere. Learning is now literally at their fingertips. The LMS empowers our 10000 employees making daily skill improvement effortless. It keeps our workforce up-to-date with banking best practices, enhancing overall performance. Our commitment to innovation and employee development shines through SIB iLearn’s success. ”

Vijay K Korath

AVP-HRD L&D

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