Tenneo LMS for Customer Service Training

A Customer’s Perception is Your Organization’s Reality

Transform your Customer Service Experience with Tenneo LMS

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Give your customers the VIP treatment they deserve

Your organization's customer service and support team acts as a superhero, swooping in to save the day when things go awry. Your customer service team holds the power to make or break customer relationships. Thus, in today's competitive business landscape, exceptional customer service is essential to maintain a positive brand reputation and build strong customer connections.

Investing in an LMS for customer service training for your team is crucial to equip them with the necessary skills and knowledge to handle any situation with poise and professionalism. Doing so generates substantial returns in customer satisfaction, retention, and loyalty. 

Power up your customer support centers with a robust Customer Service Training LMS

Power up your customer support centers with a robust Customer Service Training LMS Tenneo provides an intuitive and user-friendly LMS for customer service training to facilitate:

Rapid Induction

Quickly inform new employees about your company’s culture, policies, and procedures, enabling them to contribute to the organization faster.

Process Training

Focus on processes and workflows, and ensure employees follow established protocol.

Product Training

Continuous training on latest product features and functionalities to facilitate troubleshooting and other issue resolution.

Soft-Skills Training

Develop interpersonal, communication, and negotiation skills to ensure empathy and to improve conflict resolution.

KPI-Based Training

Tailor training to help employees improve efficiency, reduce First-Level Escalations (FLA), and improve First-Time Resolution (FTR) rates.

How Tenneo LMS for Customer Service Training improves Goodwill

Tenneo’s Customer Service Training LMS is data-informed and -driven. With over 20 years of experience, our LMS leverages learning mechanisms to improve customer service and business outcomes. Empower your team to provide exceptional service and build lasting customer relationships with Tenneo.

1.

Training Need Identification to understand who needs what kind of training based on performance data.

2.

Targeted Training with triggers and smart notifications sent to only those in need, making learning highly targeted, cost/time-efficient, and impactful.

3.

Extensive Content Repositoryof resolution techniques and convenient features including easy search and issue classification, to ensure prompt access.

4.

Microlearning and Micro-Certifications to provide training in shorter durations.

5.

Ready Integrations with CRM systems, dialers, and ticket management systems.

Unleash Your Customer Service Team’s Superpowers

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Case Studies

AXIS BANK ACHIEVED 30% INCREASE IN TRAINING COMPLETION RATE AFTER LMS IMPLEMENTATION

INCREASING PRODUCTIVITY OF DISPERSED AGENT NETWORK THROUGH THE LMS

AUTOMATION AND STANDARDIZATION OF TRAINING PROCESS ACROSS DEALER NETWORK

AVIATION GIANT CREATES ELEARNING MODULES TO STANDARDIZE CHANGE MANAGEMENT INITIATIVES ACROSS ITS INTERNATIONAL WORKFORCE

MERCEDES-BENZ – VISUALLY-APPEALING E-LEARNING CONTENT FOR DIVERSE AUDIENCES

Success Stories

Tenneo (formerly G-Cube LMS) LMS is the most easy to use, customizable, and feature-rich LMS we have used. We are quite satisfied with the overall customer support and developer support offered by Tenneo (formerly G-Cube LMS) with quick Turn Around Time.

Axis Bank

Year 2020, in the month of June, we kicked off our ambitious workforce-training & development project, SEED (Skills Enhancement and Employee Development). … Thank you, Tenneo (formerly G-Cube LMS) Team, for the unparalleled support provided. All your team members put in their best efforts to bring the project to fruition.

Lufthansa

Tenneo (formerly G-Cube LMS) LMS provided us with an easy and convenient to use learning solution for our learning requirements. From both user and admin point of view it makes for an efficient application. The ease of navigation, uncomplicated creation of batches, programs, and assessments with the consolidated data view and overall simple to use UI provides a wonderful experience for our workforces and manager.

DS Group

We have been using mGurukul Tenneo (formerly G-Cube LMS) LMS from last 4 year & have witnessed a terrific LMS journey. As users, we see mGurukul as our “Go to Tool”, which can help us in getting us out from any difficult situation. From being a platform for enabling the audience with e-learning courses to becoming one of the important pillars of SBI card automation journey, mGurukul has been a key for that. … Everyday, we were able to engage more than 28,000 workforces & reduce the induction training days from 31 to 22 days.

SBI

It is a pleasure working with Tenneo (formerly G-Cube LMS) team. The challenges faced before integrating Tenneo (formerly G-Cube LMS) LMS were resolved seamlessly. This integration has overcome the most critical challenge of delivering trainings, ….The overall learning initiative taken by Tenneo (formerly G-Cube LMS) helped in successfully providing a robust eLearning platform which gave the overall satisfaction of the dealer personnel. Additionally, the responses from Tenneo (formerly G-Cube LMS) support team, has always been prompt and smooth.

Honda

FAQ

1How does Tenneo help L&D teams identify customer service training needs?
Tenneo uses performance data to help L&D teams identify who needs training and what type of training they need. This helps teams connect learning with measures such as First-Level Escalations and First-Time Resolution. Training needs can be identified at the employee level, giving L&D teams a clearer basis for planning targeted learning.
2Can Tenneo support training for different customer service roles?
Yes. Tenneo supports targeted training for different roles within customer service and support teams. L&D teams can tailor learning around the processes, products, and skills employees need in their roles. This helps customer service teams build the right knowledge and skills for the work they handle every day.
3How does Tenneo help improve First-Time Resolution in customer service?
Tenneo supports KPI-based training designed around customer service performance goals, including First-Time Resolution (FTR). L&D teams can use performance data to identify training needs and provide learning that addresses specific areas of improvement. This creates a closer link between customer service training and day-to-day team performance.
4What types of customer service training can organizations deliver through Tenneo?
Tenneo supports the key areas customer service teams need to perform effectively, from onboarding new employees to building product and communication skills. ```
  • Rapid induction covering company culture, policies, and procedures
  • Process training focused on workflows and established protocols
  • Product training covering features, functionality, troubleshooting, and issue resolution
  • Soft-skills training covering communication, negotiation, empathy, and conflict resolution
  • KPI-based training focused on service performance and resolution rates
5How does Tenneo help new customer service employees reach proficiency faster?
Tenneo supports rapid induction by giving new employees structured training on company culture, policies, procedures, and role requirements. This helps new hires build the knowledge they need to contribute sooner. L&D teams can also use pre-configured onboarding programs, assessments, and feedback mechanisms to support a faster path to proficiency.
6Can Tenneo keep customer service teams updated on new products and processes?
Yes. Tenneo supports ongoing product and process training, which is important when products, features, or workflows change. L&D teams can provide employees with updated learning on product features and functionality, along with training that supports troubleshooting and issue resolution.
7How does Tenneo give customer service employees access to information when they need it?
Tenneo provides an extensive content repository where customer service teams can access resolution techniques and use search and issue-classification features to find relevant information quickly. This gives employees easier access to learning resources while they build their knowledge and handle customer issues.
8Does Tenneo support microlearning for customer service teams?
Yes. Tenneo supports microlearning and micro-certifications for customer service training. These formats allow L&D teams to deliver focused learning in shorter sessions. This approach can be useful for customer service teams that need regular learning while managing day-to-day customer interactions.

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