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Tenneo LMS in Telecom Industry: A Platform that Connects Learning with Performance

The telecom sector (including Data, Mobile, and Corporate Communication services) has witnessed nothing short of a revolution in the last two decades. This has been fueled by various factors, including the implementation of new policies, regulations, and guidelines, advancements in both voice and data communication through 4G and 5G spectrums, the emergence of cutting-edge technology, and upgrades to bandwidth and spectrums. All of this demands a highly skilled workforce that is proficient in handling the latest tools and technologies. This is where a robust LMS for telecom industry plays a vital role.

Telecommunication Training LMS that Rings True with Workforce Growth

Tenneo LMS in telecom is your strongest link to the future. Two decades of experience working with the largest telecom brands has helped us develop unique solutions for:

  • Customer Service Centers – including outbound and inbound call centers
  • Fulfillment Centers and Brand Outlets – including franchisees
  • Service Providers – comprising teams that conduct customer home visits to provide services
If you are looking for an LMS for Telecom Industry that provides:

Standardized training and assessment for a remote workforce
Automation and gamification feature to improve engagement
Rapid technical and process training on next-generation technologies
Learning reinforcement for multiple products
Automated KPI-based training to improve metrics (AHT, TAT, FTR) for customer centers and service workforce
Compliant-ready solutions for regulatory bodies, including the FCC, OFCOM, and TRAI
Then you’re in the right network zone.

Here’s Who
Connected with Us

How Does Tenneo’s Telecom Learning Platform Help?

The future is already upon us with higher-grade networks in the pipeline. The technology, skills that are needed demand constant upskilling with comprehensive solutions that are industry specific. Our Telecommunication Training LMS programs are measurable, flexible, and developed with industry professionals.

Customer Service Centers
  • KPI-driven training (soft skills training and process training) to hone new leads and service existing customers
  • LMS in telecom for product and process training for grievance redressals
  • Targeted learning delivery as per skill gap analysis
Fulfilment Centers
  • Constant monitoring of training requirements
  • Automated notification mechanisms with triggers and multimodal notifications
  • Sales learning programs for upselling and cross-selling
  • Remote training for extended and remote workforces
  • Gamification mechanisms to provide incentivization for training completion
Service Providers
  • Excessive training on changing technologies and processes
  • Process training for on-ground services like Sim Installation, KYC, etc.
  • Formalized training system and virtual meeting tools to distribute and monitor technical training
  • Notification system for scheduled huddles and learning for new developments
  • On-job evaluation mechanism and assessments to monitor proficiency levels and boost performance

Why Tenneo?

Linking Learning with Performance

Spaced learning

Performance support

Just-in-time learning

Kirkpatrick model of evaluation

Flipped classroom model

Hassle-free Integration and Implementation

100+ connectors for integration with your tech stack

Continuously upgraded to provide better functionality

Integration with content repositories for better learning

Integration with social platforms for better collaboration

AI-driven Learning Experience

AI-based video assessments

Natural language programming

Machine learning for better suggestions

Deep search

Case Studies

Awards and Accolades

Take the leap.
Build a seamless learning experience.

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