A customer’s perception is your reality

Transform your Customer Service Experience with Tenneo LMS

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Give your customers the VIP treatment they deserve

Your organisation's customer service and support team acts as a superhero. They swoop in to save the day when things go awry and hold the power to make or break customer relationships. Exceptional customer service is essential to maintain a positive brand reputation and build strong customer connections in today's competitive business landscape.

Investing in training for your team is crucial to equip them with the necessary skills and knowledge to handle any situation with poise and professionalism. Doing so can generate substantial returns in customer satisfaction, retention, and loyalty.

Power up your customer support centers with Tenneo

Tenneo facilitates training for:

Rapid Induction

To quickly inform new employees about the company’s culture, policies, and procedures, enabling them to contribute to the organisation faster

Process Training

To focus on processes and workflows, and ensure employees follow established protocol

Product Training

Continuous training on latest product features and functionalities, to facilitate troubleshooting and other issue resolution

Soft-skills Training

To develop interpersonal, communication, and negotiation skills to ensure empathy and improve conflict resolution

KPI-based Training

Tailor training to help employees improve efficiency and reduce First-Level Escalations (FLA) and improve First-Time Resolution rates (FTR)

How does Tenneo provide training to improve goodwill

Tenneo’s LMS is data-informed and driven. With over 20 years of experience, our LMS leverages learning mechanisms to improve customer service and business outcomes. Empower your team to provide exceptional service and build lasting customer relationships with Tenneo.


Training Need Identification to understand who needs what kind of training based on performance numbers


Targeted Training with triggers and smart notifications sent to only those in need, making learning highly targeted, cost and time efficient and impactful


Extensive content repository of resolution techniques and convenient features, such as easy search and issue classification, to ensure prompt access


Microlearning and micro-certifications to provide training in shorter durations


Ready integrations with CRM systems, dialers, and ticket management systems

Unleash Your Customer Service Team’s Superpowers

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Case Studies

Success Stories

Take the leap.
Build a seamless learning experience.

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