LG Improved Training Adoption by 48% with Tenneo LMS 

Challenges

To achieve optimal efficiency and increase learning adoption, the major challenge was to break free from the traditional, unstructured training methods. There were three major challenges: 

• Inconsistent Training Methods 
  Trainers made periodic in-store visits, resulting in inconsistency in product knowledge and sales presentations. Lack of standardized training materials led to varying levels of understanding among the Sales staff. 
• Traditional Training Limitations 
  Relying on in-person training sessions limited the frequency and scalability of training efforts. The team faced difficulty in keeping training content up-to-date with rapidly evolving product specifications and sales strategies. 
• Need for Structured Training Culture 
  LG aimed to establish a more structured and standardized training culture in line with modern industry trends. The challenge was to transition from traditional training methods to a dynamic, digitally enabled learning environment.

Solution

Tenneo implemented a user-friendly interface for an intuitive and engaging learning experience for the LG workforce. Learner-centric workflows were able to enhance the overall learning experience for the Sales staff. Following are the notable features that made this solution exactly what LG team was looking for:  

• Responsive Design for Accessibility 
  Implementation of a responsive design ensured access to training materials across various devices, promoting flexibility and convenience. This addressed the limitations of traditional training methods, allowing for on-the-go learning. 
• Insightful Dashboards for Better Control 
  Integration of insightful dashboards for administrators provided enhanced control over learning experiences and learner progress. These dashboards ensured real-time tracking of learner progress and engagement, improving the overall effectiveness and consistency of the training programs.
• Structured Training Mechanism 
  Tenneo LMS offers a structured training mechanism to ensure a standardized approach across all training modules. This mechanism provided a cohesive framework for training, enhancing consistency and effectiveness in conveying product knowledge and sales strategies. 
• HRIS Integration 
  The learning system seamlessly integrated the user data from LG's Human Resources Information System (HRIS). This integration ensured accurate and up-to-date information about employees, streamlining user management and enhancing the overall efficiency of the training process. 

Impact

• Increased Training Adoption by 48% 
  Implementation of Tenneo LMS resulted in a significant uptick in training adoption across LG workforce. The user-friendly features and accessible workflows encouraged a higher level of participation, fostering a culture of continuous learning. The enhanced scalability not only supported the existing 8000-strong Sales team but positioned LG for future growth, ensuring the training program could easily adapt to an expanding workforce and changing business landscape.

• Better Informed Decision-making 
  As the adoption rate jumped high, more training data was available for in-depth analysis and decision-making. The establishment of a robust reporting engine equipped decision-makers with more data-driven insights through real-time analytics and dashboards. This enhancement in data availability facilitated more informed choices regarding the training program, leading to continuous improvement and strategic decision-making. 
• Increased Efficiency  
  The implementation of Tenneo LMS resulted in a remarkable increase in training efficiency, streamlining processes and reducing time spent on administrative tasks. This efficiency gain allowed LG Electronics Inc. to allocate more resources towards strategic initiatives, contributing to a more agile and competitive business model.