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Response - Customized Tenneo (formerly G-Cube LMS) LMS for effective Blended Learning

Client:

Response

Category:

Product Case Study

Industry:

Financial Training

Business Requirements

  • Client wanted to deliver not only an e-learning solution, but also create an effective business solution.
  • They wanted to provide a more engaging learning experience.  
  • Client needed to create blended learning programs with online material, classroom sessions, one-to-one phone seminars and one-to-many virtual webinars.
  • They also wanted to effectively handle different Real Estate Gurus with their personalized interface, marketing material and learning programs.
  • Client wanted to set goals to enable learners perform certain tasks (outside system) before certifying them at a certain level. 
  • They wanted to sustain 99.99% uptime for direct costumers becomes higher in volume.

When they approached Tenneo (formerly G-Cube LMS) to find a digital learning solution, they had specific need

  • An agile & robust learning platform to enhance the competence of sales staff at the dealerships.
  • A learning solution which can be scalable, cloud-based, and gamification friendly to engage the learners.
  • Easy access to various formats of learning contents and a tracking mechanism for training delivery and outcome.
  • Ability to provide elearning and blended learning that makes workforce knowledge ready quickly with new products and features.

Challenges

  • There was a need to deploy LMS for effective blended learning delivery. 
  • Another challenge was that multiple learner requirements ensued extended list of features in the LMS.
  • It was essential to manage multiple domains with each domain having different workflows and branding. 
  • 24x7 live voice-based support to direct end-users was also required.

Our Solution

  • We customized Tenneo (formerly G-Cube LMS) LMS as per the specific needs of the client. 
  • Along with e-courses, learners could opt for webinars and phone sessions as well to complement their learning. 
  • Learners could collect certificates and print them out at the end of a learning session.
  • Learners allotted goal sheets and with each goal completed, they would get congratulatory e-mails and ribbons at the end of goal-sheet completion. 
  • User dashboard displayed individual learner progress and achievements.
  • Personalized learning paths were created as per the varied learning options undertaken within the system. 
  • Those learning paths also helped the users to know about different choices they have in the real estate market.

Benefits 

  • Webinars and phone sessions provided one-to-one learning opportunities that aligned to pertinent learning needs. 
  • Gamification feature was supported by the LMS to motivate learners undergo training and perform better at the workplace. 
  • Learner support was successfully supplemented by the visual dashboard. 
  • It boosted the overall business sales as most of the non-learning workflows got automated.

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