JCB Drives a Remarkable 60% Surge in Course Completion Rates with Tenneo LMS 

Challenges Faced: 
To achieve learning efficiency through structured learning programs demanded a robust learning system. JCB faced a few challenges that they wanted to overcome with an AI-powered learning platform like Tenneo LMS.  

• Single Repository for Learning Uniformity: 
  The absence of a centralized learning repository results in a fragmented approach to knowledge dissemination. This made it challenging to deliver industry-specific learning content seamlessly. It was necessary to ensure uniformity in the learning content for the entire dispersed workforce.  
• Role-Based Training Programs and Accessibility: 
  The diverse roles within JCB's workforce demand specialized training. It was crucial to deliver learning programs that cater to individual learning goals and preference. The lack of digital familiarity and accessibility to training tools posed a significant hurdle. This was limiting the workforce's ability to contribute optimally to the company's growth trajectory. 
• Lack of Reporting Engine and Real-time Analytics: 
  In an industry where dynamic decision-making is important for growth, the absence of real-time analytics was restricting JCB's ability to identify learning needs, performance gaps, and demands quickly. This was necessary for planning and mapping out learning pathways and strategies.  
• User Information Management and Skill-Based Analysis: 
  The construction and manufacturing sector's talent pool is diverse, with varying skill sets. Inadequate user information management and a lack of skill-based analysis made it difficult to nurture and optimize workforce learning. There was a need for in-depth skill-gap analysis to understand the exact learning needs of individuals. 

Solutions Offered: 
Tenneo understood the business requirements and analyzed the challenges that were impacting the learning experience of the JCB workforce. The team realized the need for a robust, centralized learning system that proactively understands the training needs of the workforce and makes learning matter for them. 

• Centralized LMS: 
  A centralized LMS acts as the nucleus for learning uniformity. It becomes the reservoir of industry-specific knowledge, ensuring that every employee has access to standardized information. Tenneo’s centralized LMS helped in bolstering workforce expertise and facilitate a culture of shared knowledge. This propelled the JCB workforce towards innovation and sustained growth. 
• Advance Modules - eLearning, Assessments, and CLT: 
  Tailored training through advanced modules helped in delivering role-based learning programs within the JCB workforce. eLearning, assessments, and Classroom Training modules deepen employee understanding and equip them with the skills needed to navigate complex construction and manufacturing processes. This directly contributes to heightened efficiency and growth. 

• Real-time Analytics and Dashboards: 
  With Tenneo LMS’s robust analytics and dashboards feature, JCB had a view on learning progress, needs, and performance of every individual. The data insights also made swift decision-making possible. This also enables JCB leaders and trainers to capitalize on market trends, identify areas for improvement, and make strategic moves that foster sustainable growth. 
• Smart Notifications: 
  With Tenneo LMS, employees get smart notifications on their system. Smart notifications act as personalized guides, ensuring that no employee misses critical training. This proactive approach creates a workforce that is not just compliant but continuously learning and growing.  
• On-Demand Information Access: 
  Tenneo LMS provides anytime, anywhere access to learning programs. The ability to access information on-demand resonates with the dynamic nature of construction and manufacturing. Employees can quickly access important information and get instant refreshers right before approaching prospects. 
• Integration with Salesforce and SmartServe: 
  Integration capabilities offered by Tenneo LMS address the challenge of user information management. By seamlessly connecting with Salesforce and Smart Serve, a database management system, Tenneo ensured effective user information management salwhile delivering personalized learning experiences.  
• Next Step - Zone and Dealership Wise Skill Graphs: 
  Tenneo will offer customized skill analysis graphs to enable JCB leaders to have a single view on the current and expected skills of their workforce. By pinpointing specific skills required for different roles and responsibilities, JCB can strategically deploy training resources and enhance workforce growth. 

Impact:

Implementing Tenneo LMS enabled JCB to link learning with employee performance and empower its workforce to achieve seamless success. In the process, they achieved significant milestones and results. 

• 60% increase in course completion rate 
  JCB witnessed a significant 60% surge in the course completion rate across all training programs. The structured learning approach, delivered through advanced modules like eLearning, assessments, and Classroom Training, empowered employees to complete courses more efficiently. Real-time analytics and personalized notifications further motivated employees, contributing to a higher completion rate and, consequently, a more proficient workforce.
• Average Adoption Rate Elevated to 45% 
  With the implementation of Tenneo LMS, JCB has successfully elevated its average adoption rate to an impressive 45%. The user-friendly interface, coupled with smart notifications and on-demand access, facilitated a smooth transition to digital learning. This substantial increase in user adoption ensured a more engaged and participative workforce, enhancing overall learning outcomes and organizational agility. 
• Robust report analytics and dashboards for better informed decision making 
  The integration of Tenneo LMS's advanced analytics and dashboards feature empowered JCB leaders with real-time data visibility. These reports and dashboards facilitated data-driven decision-making, enabling the identification of learning needs, performance gaps, and areas for improvement promptly. The strategic deployment of these tools contributed to a more informed leadership, fostering a culture of continuous improvement and adaptability. 
• 1400+ learning programs for 31 different job roles.  
  JCB successfully implemented over 1400 diverse learning programs catering to 31 different job roles within the organization. Tailoring training through role-based programs addressed the specific needs of individual job roles. This diversity in learning programs ensured that employees across various functions received relevant and specialized training, enhancing their expertise. The correlation between the number of programs and job roles showcased a comprehensive and inclusive approach to workforce development.