A Customer’s Perception is Your Organization’s Reality
Transform your Customer Service Experience with Tenneo LMS
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Give your customers the VIP treatment they deserve
Investing in an LMS for customer service training for your team is crucial to equip them with the necessary skills and knowledge to handle any situation with poise and professionalism. Doing so generates substantial returns in customer satisfaction, retention, and loyalty.
Power up your customer support centers with a robust Customer Service Training LMS
Power up your customer support centers with a robust Customer Service Training LMS Tenneo provides an intuitive and user-friendly LMS for customer service training to facilitate:
Rapid Induction
Quickly inform new employees about your company’s culture, policies, and procedures, enabling them to contribute to the organization faster.
Process Training
Focus on processes and workflows, and ensure employees follow established protocol.
Product Training
Continuous training on latest product features and functionalities to facilitate troubleshooting and other issue resolution.
Soft-Skills Training
Develop interpersonal, communication, and negotiation skills to ensure empathy and to improve conflict resolution.
KPI-Based Training
Tailor training to help employees improve efficiency, reduce First-Level Escalations (FLA), and improve First-Time Resolution (FTR) rates.
How Tenneo LMS for Customer Service Training improves Goodwill
Tenneo’s Customer Service Training LMS is data-informed and -driven. With over 20 years of experience, our LMS leverages learning mechanisms to improve customer service and business outcomes. Empower your team to provide exceptional service and build lasting customer relationships with Tenneo.
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Training Need Identification to understand who needs what kind of training based on performance data.
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Targeted Training with triggers and smart notifications sent to only those in need, making learning highly targeted, cost/time-efficient, and impactful.
3.
Extensive Content Repositoryof resolution techniques and convenient features including easy search and issue classification, to ensure prompt access.
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Microlearning and Micro-Certifications to provide training in shorter durations.
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Ready Integrations with CRM systems, dialers, and ticket management systems.
Unleash Your Customer Service Team’s Superpowers
Case Studies
AXIS BANK ACHIEVED 30% INCREASE IN TRAINING COMPLETION RATE AFTER LMS IMPLEMENTATION
INCREASING PRODUCTIVITY OF DISPERSED AGENT NETWORK THROUGH THE LMS
AUTOMATION AND STANDARDIZATION OF TRAINING PROCESS ACROSS DEALER NETWORK
AVIATION GIANT CREATES ELEARNING MODULES TO STANDARDIZE CHANGE MANAGEMENT INITIATIVES ACROSS ITS INTERNATIONAL WORKFORCE
MERCEDES-BENZ – VISUALLY-APPEALING E-LEARNING CONTENT FOR DIVERSE AUDIENCES
Success Stories
Tenneo (formerly G-Cube LMS) LMS is the most easy to use, customizable, and feature-rich LMS we have used. We are quite satisfied with the overall customer support and developer support offered by Tenneo (formerly G-Cube LMS) with quick Turn Around Time.
Axis Bank
Year 2020, in the month of June, we kicked off our ambitious workforce-training & development project, SEED (Skills Enhancement and Employee Development). … Thank you, Tenneo (formerly G-Cube LMS) Team, for the unparalleled support provided. All your team members put in their best efforts to bring the project to fruition.
Lufthansa
Tenneo (formerly G-Cube LMS) LMS provided us with an easy and convenient to use learning solution for our learning requirements. From both user and admin point of view it makes for an efficient application. The ease of navigation, uncomplicated creation of batches, programs, and assessments with the consolidated data view and overall simple to use UI provides a wonderful experience for our workforces and manager.
DS Group
We have been using mGurukul Tenneo (formerly G-Cube LMS) LMS from last 4 year & have witnessed a terrific LMS journey. As users, we see mGurukul as our “Go to Tool”, which can help us in getting us out from any difficult situation. From being a platform for enabling the audience with e-learning courses to becoming one of the important pillars of SBI card automation journey, mGurukul has been a key for that. … Everyday, we were able to engage more than 28,000 workforces & reduce the induction training days from 31 to 22 days.
SBI
It is a pleasure working with Tenneo (formerly G-Cube LMS) team. The challenges faced before integrating Tenneo (formerly G-Cube LMS) LMS were resolved seamlessly. This integration has overcome the most critical challenge of delivering trainings, ….The overall learning initiative taken by Tenneo (formerly G-Cube LMS) helped in successfully providing a robust eLearning platform which gave the overall satisfaction of the dealer personnel. Additionally, the responses from Tenneo (formerly G-Cube LMS) support team, has always been prompt and smooth.
