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 LG Improved Training Adoption by 48% with Tenneo LMS 

Client:

LG Electronics Inc

Industry:

Consumer Electronics

In the ever-evolving landscape of workforce development, the narrative of LG Electronics Inc. unfolds as a testament to the transformative power of Tenneo LMS. 

Today, many organizations, even with a global footprint, face the intricate challenge of delivering consistent training, breaking free from traditional training methods, and increasing learning adoption and workforce efficiency. This is where an AI-powered LMS can drive change by making learning matter. When employees are empowered with structured learning programs that are directly linked to their performance, they are empowered to achieve seamless success.  
 
This is a case story of how LG embraced the future of training, with Tenneo as its ally, overcoming training challenges, and propelling towards a culture of continuous learning and improved efficiency. 

About the Client 

LG Electronics Inc. is a South Korean multinational electronics company headquartered in Yeouido-dong, Seoul, South Korea. It was established in 1958 and is a global technology innovator and has carved a distinguished legacy as a leading provider of consumer electronics, mobile communications, home appliances, and automotive components. Renowned for its commitment to creating innovative solutions that enrich lives, LG has consistently pushed the boundaries of technology since its inception. With a diverse portfolio spanning cutting-edge OLED TVs, state-of-the-art smartphones, energy-efficient home appliances, and beyond, LG has become synonymous with quality, reliability, and forward-thinking design. 

Business Requirement 

LG Electronics Inc. recognized the need for a comprehensive LMS to revolutionize the training of its Sales staff of over 8000 employees across retail stores. The objective was to transition from traditional, periodic in-store training to a digital platform that could deliver consistent and standardized product training across the organization. 

Challenges

To achieve optimal efficiency and increase learning adoption, the major challenge was to break free from the traditional, unstructured training methods. There were three major challenges: 

  • Inconsistent Training Methods 
    Trainers made periodic in-store visits, resulting in inconsistency in product knowledge and sales presentations. Lack of standardized training materials led to varying levels of understanding among the Sales staff. 
  • Traditional Training Limitations 
    Relying on in-person training sessions limited the frequency and scalability of training efforts. The team faced difficulty in keeping training content up-to-date with rapidly evolving product specifications and sales strategies. 
  • Need for Structured Training Culture 
    LG aimed to establish a more structured and standardized training culture in line with modern industry trends. The challenge was to transition from traditional training methods to a dynamic, digitally enabled learning environment.

Solution

Tenneo implemented a user-friendly interface for an intuitive and engaging learning experience for the LG workforce. Learner-centric workflows were able to enhance the overall learning experience for the Sales staff. Following are the notable features that made this solution exactly what LG team was looking for:  

  • Responsive Design for Accessibility 
    Implementation of a responsive design ensured access to training materials across various devices, promoting flexibility and convenience. This addressed the limitations of traditional training methods, allowing for on-the-go learning. 
  • Insightful Dashboards for Better Control 
    Integration of insightful dashboards for administrators provided enhanced control over learning experiences and learner progress. These dashboards ensured real-time tracking of learner progress and engagement, improving the overall effectiveness and consistency of the training programs.
  • Structured Training Mechanism 
    Tenneo LMS offers a structured training mechanism to ensure a standardized approach across all training modules. This mechanism provided a cohesive framework for training, enhancing consistency and effectiveness in conveying product knowledge and sales strategies. 
  • HRIS Integration 
    The learning system seamlessly integrated the user data from LG's Human Resources Information System (HRIS). This integration ensured accurate and up-to-date information about employees, streamlining user management and enhancing the overall efficiency of the training process. 

Impact

  • Increased Training Adoption by 48% 
    Implementation of Tenneo LMS resulted in a significant uptick in training adoption across LG workforce. The user-friendly features and accessible workflows encouraged a higher level of participation, fostering a culture of continuous learning. The enhanced scalability not only supported the existing 8000-strong Sales team but positioned LG for future growth, ensuring the training program could easily adapt to an expanding workforce and changing business landscape.
  • Better Informed Decision-making 
    As the adoption rate jumped high, more training data was available for in-depth analysis and decision-making. The establishment of a robust reporting engine equipped decision-makers with more data-driven insights through real-time analytics and dashboards. This enhancement in data availability facilitated more informed choices regarding the training program, leading to continuous improvement and strategic decision-making. 
  • Increased Efficiency  
    The implementation of Tenneo LMS resulted in a remarkable increase in training efficiency, streamlining processes and reducing time spent on administrative tasks. This efficiency gain allowed LG Electronics Inc. to allocate more resources towards strategic initiatives, contributing to a more agile and competitive business model. 

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