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Client:
Polycab
Industry:
Manufacturing
In the fast-paced and competitive electrical goods manufacturing industry, effective training and upskilling of employees are crucial. Polycab, a leading manufacturer and seller of wires, cables, and fast-moving electrical goods (FMEG), faced significant challenges in creating a structured, uniform training culture. They wanted to make learning matter and link it with performance. They wanted a learning platform that could empower their workforce towards seamless success.
This case study explores how Polycab partnered with Tenneo to redefine their learning ecosystem, drive engagement, and enhance employee performance.
About Polycab
Polycab is a prominent name in the manufacturing and selling of wires, cables, and FMEG products under the 'POLYCAB' brand. With 25 manufacturing facilities, a presence in 70 countries, and a robust supply chain network comprising over 4,300 authorized distributors and 205,000 retailers, Polycab is a market leader with a 24% market share and growing. Their diverse product range and extensive network demand a robust training solution to maintain high standards and drive continuous growth.
Business Requirements
Polycab needed a comprehensive learning system to support their extensive and diverse workforce, aiming to enhance training consistency and effectiveness across their organization. They had specific requirements:
- Uniformity and Structured Training Culture:
Bringing uniformity and structure to their training culture with all new age LMS features was essential. This would ensure consistent training delivery across all locations, fostering a unified learning experience that supports business growth and operational efficiency.
- Strong Reporting Engine:
A powerful reporting engine was necessary to provide real-time analytics and dashboards. Polycab needed to monitor the effectiveness of their training programs, identify skill gaps, and make data-driven decisions to improve training outcomes. Access to detailed insights and performance metrics is vital for strategic planning and continuous improvement, helping Polycab maintain its competitive edge.
- Alignment with Industry Trends:
The LMS needed to continuously upgrade and update to stay in line with industry trends. In the ever-evolving electrical goods sector, staying updated with the latest knowledge and best practices is critical. Polycab needed an LMS that would make it easy to consistently create and deliver up-to-date learning content. This would ensure their workforce is always equipped with the most relevant and latest skills and knowledge.
- Scalable Licensing:
Starting with 2,500 registered users and the flexibility to add more users monthly was important to accommodate Polycab's growing workforce. This scalability ensures that the training platform can grow alongside the company, providing consistent training experiences to all employees as the business expands.
Business Challenges
Polycab faced several obstacles that hindered their training and development efforts, impacting employee engagement, performance, and overall business growth.
- Lack of Online Training Platform:
Relying solely on classroom training limited flexibility and accessibility. This traditional approach was resource-intensive and made it challenging to provide consistent training across different locations. Scheduling conflicts and inconsistent training delivery impacted the overall learning experience, hindering the development of a skilled and competent workforce.
- No Digitization of Learning:
The absence of a digital platform for their workforce across India resulted in inconsistent training experiences. Without digitization, tracking progress, ensuring compliance, and providing uniform learning opportunities were significant challenges. This gap led to a lack of standardization, making it difficult to ensure all employees received the same quality of training. This was crucial for maintaining high standards in manufacturing processes.
- Lack of Reporting and Analytics:
Without insightful dashboards, making data-driven decisions was challenging. The inability to track and analyze training data meant Polycab could not measure the effectiveness of their programs or identify areas needing improvement. This lack of visibility hindered strategic planning and resource allocation, impacting overall business performance and operational efficiency.
- Low Course Completion Rates:
Engagement and completion rates were alarmingly low, affecting overall training effectiveness. Without engaging and interactive content, employees were less motivated to complete courses, leading to wasted resources and unfulfilled learning objectives. Low completion rates also meant that employees were not acquiring the necessary skills and knowledge to perform their roles effectively, impacting productivity and quality.
- Low Learning Engagement:
Without interactive and engaging content, employees were less motivated to participate in training sessions, leading to lower knowledge retention and application. This lack of engagement hampered the overall effectiveness of training initiatives and the development of a skilled workforce.
Solutions
To cater to Polycab's learning needs, Tenneo offered the Grow variant of its LMS with the following features:
E-Learning | Assessments | Classroom & Virtual | Mobile App | Spaced Learning | Compliance Management |
On Job Evaluation | Social Learning | Gamified Learning | Competency & Skill | Video Streaming | Learning Experience Management |
Tenneo provided targeted solutions to address Polycab's unique challenges, enhancing their training processes and driving significant improvements in employee learning and development.
- Customized Learning Journeys & Defined Course Pathways:
To tailor learning experiences to individual roles, skills, and preferences, Tenneo implemented customized learning journeys and defined course pathways for Polycab. This approach ensured that each employee received training directly relevant to their job role and career path.
By outlining clear learning goals and pathways, employees understood the benefits of each course and how it contributed to their professional development. This targeted approach not only improved engagement but also enhanced the practical application of skills learned, driving overall productivity and performance. - Incorporate Gamification:
Tenneo introduced elements of competition and recognition, such as achievements and leaderboards, into Polycab's training programs. Gamification made learning more interactive and enjoyable, motivating employees to complete courses and actively participate.
Elements like badges, points, and leaderboards created a sense of achievement and healthy competition, encouraging continuous learning and skill development. This approach boosted completion rates and fostered a culture of continuous improvement and excellence. - Focus on Microlearning & Promote Community Learning:
To accommodate the busy schedules of Polycab’s workforce, Tenneo offered content in short, easily digestible segments. This microlearning format made it easier for employees to learn and retain knowledge, fitting learning into their schedules.
Additionally, Tenneo promoted community learning through collaborative tools like forums and group projects. These tools facilitated knowledge sharing and collaboration, enriching the learning experience and creating a supportive learning environment. This approach increased the likelihood of course engagement and completion, building a strong learning community within Polycab. - Mobile App for Learning on the Go:
Tenneo provided a mobile app to facilitate learning anytime, anywhere. This feature allowed employees to access training materials on their smartphones and tablets, offering flexibility and convenience. The mobile app was particularly useful for remote or field workers who may not have regular access to a desktop computer.
It ensured continuous learning opportunities, keeping employees engaged and improving their ability to balance training with their job responsibilities. This increased accessibility and flexibility led to higher engagement and course completion rates, enhancing overall workforce competency. - Robust Reporting Engine
Tenneo LMS introduced a robust reporting engine with real-time analytics and insightful dashboards. This solution provided Polycab with comprehensive visibility into their training programs, enabling them to track and analyze training data effectively.
With detailed reports and analytics, Polycab could measure the effectiveness of their programs, identify areas needing improvement, and make data-driven decisions. This enhanced visibility facilitated better strategic planning and resource allocation, significantly improving overall business performance and operational efficiency. - Comprehensive Compliance Management:
Tenneo's compliance management feature helped Polycab maintain and track compliance with various industry standards and regulations. This ensured that all employees were aware of and adhered to necessary protocols, reducing the risk of non-compliance and associated penalties.
The feature provided a structured approach to mandatory training, ensuring consistency and thoroughness. Improved adherence to industry standards and regulations enhanced Polycab's credibility and streamlined mandatory training processes, ensuring thoroughness and consistency across the organization.
Impact
The implementation of Tenneo's Grow variant LMS brought significant improvements for Polycab:
- High Training Adoption: Over 2,500 users actively engaged with the platform, completing training and assessments. The adoption rate spiked by 45%. The tailored learning paths and engaging content led to widespread adoption, ensuring that a larger portion of the workforce benefited from the training programs.
- Increased Engagement: A notable 30% increase in course completion rates and user interaction with the LMS. Gamified elements and interactive content boosted engagement, making learning a more enjoyable and motivating experience.
- Extensive Learning Hours: Employees completed numerous hours of training, reflecting the system's effectiveness in delivering substantial content. The average learning time of a learner was 85.8 mins. This extensive training helped bridge skill gaps and enhance overall workforce competency.
- Enhanced Reporting and Analytics: Real-time dashboards and insights enabled better decision-making and strategic planning. The ability to track progress and measure training effectiveness allowed Polycab to continuously refine and improve their training programs.
- Positive User Experience: High user satisfaction with the platform's intuitive interface and engaging content. The seamless integration with the HRMS and the flexibility offered by the LMS contributed to a smooth and enjoyable learning experience for all employees.
Testimonial
“Tenneo LMS has revolutionized our training approach at Polycab. The tailored learning journeys and defined course pathways have ensured that our employees receive relevant and impactful training, directly aligning with their roles and career paths. The introduction of gamification has significantly boosted engagement and motivation, making learning an enjoyable and rewarding experience. Additionally, the advanced reporting and analytics have provided us with invaluable insights to make data-driven decisions and continuously improve our training programs. With the comprehensive features of the Grow variant, we have successfully created a structured, engaging, and efficient training culture. Our employees are now more motivated, skilled, and ready to drive our business forward.”
General Manager, HR,
Polycab