Edelweiss Boosts Learning Adoption by 63% with Tenneo LMS
January 9, 2025ITC Hotels Improves Training Efficiency by 57% with Tenneo LMS
Client:
ITC Hotels
Industry:
Hospitality
The hospitality industry demands luxury without compromising service excellence. organisations are prioritising enhanced training and streamlined onboarding to build a workforce that promises excellence. In an industry where every guest experience counts, the challenge of delivering consistent training across diverse locations is a challenge. Additionally, there is also a need to ensure faster time to proficiency for new hires. These demands make the need to revolutionise employee onboarding and redefine learning more important than ever.
The story of ITC Hotels stands as a testament to the transformative potential of Tenneo LMS. It showcases how innovative technology can redefine learning experiences, make learning matter and empower organisations for seamless success.
About ITC Hotels
ITC Hotels, a prestigious brand under the esteemed ITC Limited conglomerate, stands as a beacon of luxury, excellence, and sustainable hospitality in India. With a legacy that spans decades, ITC Hotels has seamlessly woven together indigenous charm and world-class hospitality to create unforgettable experiences for its guests. With a portfolio of exceptional properties across the nation, ITC Hotels is known not only for its opulent accommodations but also for its unwavering commitment to responsible luxury. With over 115 hotels in 80 destinations across six distinct brands, ITC's Hotels integrates India's renowned tradition of hospitality and warmth, with globally benchmarked facilities & services.
Business Requirement
As ITC Hotels ventured to enhance their renowned service standards across diverse locations, they sought a solution to streamline training, accelerate onboarding, and embrace diverse learning approaches.
- Learning Standardisation Across Locations:
ITC Hotels sought a learning solution that could standardise the onboarding and training process across its diverse hotel locations, ensuring that every new employee received consistent training regardless of where they were based. - Improved Efficiency:
The client aimed to reduce the time and resources required for the traditional manual onboarding procedures. They wanted a streamlined approach that would make the induction process quicker and more efficient, helping employees to become proficient faster. - Blend of Learning Methods:
The management recognised the value of combining different learning methods for effective onboarding and training. They wanted a solution that could seamlessly integrate both eLearning and classroom training to cater to various learning styles and preferences. - Assessment and Progress Tracking:
ITC Hotels needed an effective way to assess new employees' understanding and track their progress effectively. They were interested in incorporating assessments and quizzes into the training process to gauge knowledge retention. - Mobile Accessibility:
Given the dynamic schedules of hotel employees, ITC Hotels required a mobile-friendly solution. They wanted an LMS that was compatible with mobile devices, allowing employees to access training materials anytime and anywhere, even when offline.
Key Challenges
ITC Hotels faced a myriad of learning obstacles in their quest for excellence. From dispersed workforces leading to inconsistent training practices to resource-intensive onboarding processes, they grappled with hurdles that affected the desired efficiency and proficiency.
- Dispersed Workforce & Lack of Training Consistency:
ITC Hotels struggled with inconsistent training across their 115 hotels in 80 destinations. Each location had its own approach to onboarding and training, leading to differences in employee knowledge and skills. - Resource-Intensive Onboarding:
The traditional manual onboarding process was resource-intensive and time-consuming. HR and training departments had to invest a significant amount of time and effort into coordinating and conducting training sessions and assessments and tracking employee progress. This led to operational inefficiencies. - Time to Proficiency:
Due to the absence of efficient onboarding and training, employees took longer to acquire the necessary knowledge and skills to perform their tasks competently. This extended learning period was impacting both individual and team performance. - Tracking and Assessment Difficulty:
The lack of a structured onboarding and assessment process made it challenging for ITC Hotels to assess the effectiveness of their training programs. They wanted an effective way to measure employee progress and identify areas that needed improvement. - Mobile Learning Gap:
No mobile learning accessibility meant that employees couldn't access training materials outside of their designated training sessions. This was particularly problematic for hotel staff with dynamic schedules who needed on-the-go access to training content.
Approach & Solution
ITC Hotels charted a course towards transformative change in learning. Through Tenneo LMS, they embarked on a journey to tailor learning paths, simplify classroom training, and provide real-time feedback. Let's navigate through their strategic approach and discover the solutions they implemented to navigate the learning challenges.
- Tailored Learning Paths for Faster Onboarding:
With Tenneo LMS, ITC Hotels could deliver impactful eLearning modules during the induction and onboarding process. These modules were meticulously tailored to their unique learning and training needs, ensuring that new employees received training content that directly aligned with their roles and responsibilities. Interactive elements, engaging multimedia, and real-life scenarios were embedded within the modules, transforming the learning experience into an immersive journey. - Simplified Classroom Training
The onboarding process has a high number of classroom training sessions that are essential to bring new employees up to speed. The platform featured robust scheduling capabilities that enabled HR and training departments to efficiently plan and allocate training sessions across different hotel locations. The LMS's attendance tracking functionality provided real-time insights into participation, helping trainers and administrators ensure full attendance and engagement. Moreover, the LMS seamlessly complimented the eLearning training methods, allowing for a holistic approach to employee development. - Real-time Feedback during the Hyper-care Period
Upon joining, new employees undergo a hypercare period, during which their work is closely monitored and assessed, aiming to enhance time to productivity. Following this phase, a range of assessments including quizzes, exams, and on-the-job evaluations by both managers and peers are introduced through Tenneo LMS. These measures collectively contribute to comprehensive skill development and performance refinement, ensuring employees' seamless integration into their roles. The real-time feedback helps them understand the areas of improvement and grow faster. - Need-based Trainin
Based on the progress tracking and assessment results, Tenneo LMS presented a holistic view on the learner’s skill requirements. The learning progress is mapped against the predefined KPIs and KRAs and based on the assessment performance, the system identifies the gaps. Training interventions are provided to each individual based on their requirements to close the identified learning gaps. - Intuitive Mobile App:
The Tenneo LMS mobile app enabled convenient access to training materials anytime, anywhere, even offline. Its intuitive interface ensured flexibility, accommodating dynamic schedules and supporting just-in-time learning. The mobile app, thus, empowered employees to take ownership of their learning journeys and seamlessly integrate training into their daily routines.
Impact
ITC Hotels witnessed the profound learning impact of their partnership with Tenneo LMS. From accelerated onboarding and consistent learning experiences to reduced manual efforts and improved employee engagement, their journey witnessed remarkable transformations. Let's delve into the tangible & intangible outcomes of their collaboration and the lasting impressions it left on their organisation.
- Accelerated Onboarding & Time to Proficiency
The Tenneo LMS brought down the onboarding time to 15 days from 27 days (45% improved efficiency), allowing new employees to reach proficiency faster. This translated to better service, enhancing operational efficiency and customer satisfaction. - Consistent Onboarding & Learning Experience
The LMS ensured training consistency across diverse locations. Standardised content and methods guaranteed every new hire received a uniform learning experience, reinforcing brand values and service quality. - Reduced Manual Efforts & Improved Efficiency
By automating onboarding and training processes, the LMS reduced manual efforts by an impressive 57%. This operational streamlining freed up resources to focus on strategic initiatives, optimising the training process. - Better Employee Engagement & Belongingness
The interactive and immersive onboarding and training experience boosted engagement by over 40%. This also nurtured a sense of belonging among new employees. Increased engagement led to enhanced job satisfaction, fostering a motivated workforce. - Reduced Employee Attrition Rate
The LMS's impact on rapid proficiency resulted in a substantial 48% drop in employee attrition. Employees who quickly became proficient were more likely to stay motivated and satisfied in their roles, positively impacting retention rates. - Stronger Employer Brand
ITC Hotels experienced a 25% surge in job applications, showcasing the organisation as an advocate of employee growth. With the onboarding and training initiatives, employees believed that their employer cares about their growth and development. This enhanced employer brand perception and enriched the talent pool for ITC hotels.
Testimonial
"Tenneo LMS has been instrumental in overcoming our training and onboarding challenges at ITC Hotels. Our training material is now standardised, reducing the manual effort required significantly. The interactive and engaging training methods have boosted employee engagement and job satisfaction. As a result, we've seen a substantial improvement in employee retention. Moreover, our employer brand has been significantly strengthened, with a notable increase in job applications. Tenneo LMS has truly made a positive impact on our organisation, helping us deliver exceptional hospitality experiences. "
Learning & Development, ITC Hotels
