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DS GROUP REDUCED 37% TRAINING ADMINISTRATION EFFORTUSING TENNEO’S LMS
June 30, 2023
L&T Digitalizes the Training Management Process to Boost Learning Efficiency
June 28, 2023Axis Bank achieved 30% Increase in Training Completion Rate after LMS Implementation
Client:
Axis Bank
Category:
Campaigns, Programs and Plans
Industry:
Education & Training
Business Requirement
Axis bank needed to provide regular training to its employees within the organization and its subsidiaries to meet the compliance requirements, provide sales enablement and keep them updated as per the latest regulations. Under the initiative “One Axis”, the client aimed to consolidate all their IT and digital functions including training processes across the organization, regions, and subsidiaries. They needed a comprehensive single portal training management solution to establish brand identity, values, and quality of service. However, given the vastness of the organization, there were many challenges while training the dispersed workforce that needed immediate attention.
When they approached tenneo to find a learning solution, they had specific needs, that were as follows-
- To maintain information security compliance and consistency across all branches.
Standardization of process, reducing high spending on maintenance of multiple systems.
Providing eLearning for all employees in the primary organization and all its subsidiaries.
A platform with the capability to consolidate all learning practices under one system & manage data in desired formats of reports & dashboards.
Major Challenges Faced
No centralized system for accessing a variety of skill-based eLearning courses.
- Inability to identify new hires’ profiles within the existing system led to compliance issues for new hires.
Different departments used different systems/practices for training delivery leading to potential compliance gaps.
- Low training completion rates due to technical downtime and accessibility issues within the existing system.
No tracking of progress and completion status of compliance & audit-related mandatory courses. No mechanism for Training Need Identification (TNI).
Highly repetitive, manual processes for database entries & report generation led to delays & increased risk of human errors.
Existing system’s inability to assign training to all employees led to compliance issues, delayed employee readiness, & reduced productivity.
Learner Profile with Number of Learners
High-performing, leadership-ready employees of a large, nationwide retail chain. Primary target of over 500 individuals, with more in the future.
Learning Principles/ Approach/ Strategy
The program focuses on educating employees through building comfort and experience with company policies and procedures, new and old, utilizing the following techniques:
- Game Based Learning with interactive gamified content and assessments that give learners an opportunity to express their learning in tactile ways and receive enthusiastic encouragement for their successes
- Cognitive Load Theory utilizes progressively complex concepts to build a foundation before discussing more complex objections and customers.
- Modular Learning that segregates learning programs into several short modules that can be taken separately or in succession, allowing participants to customize the pace of their learning and pick and choose modules based on their unique learning requirements and what they already know.
Solutions
Tenneo’s project team implemented LMS for Axis bank to streamline the entire training cycle for their employees. The LMS helped them with an evaluation of current processes and practices along with exact requirements that needed to be met in each department & region.
- Migration from Intranet to Internet and deployment of the Mobile app - increased access to many employees, including those outside the network. Emerged as an effective solution to remote working challenges.
Consolidation and Update of Data - Integration with HRMS for updated user information on new hires and employees serving the notice period.
The LMS helped with automated workflow for attendance blocking on non-completion of compliance and mandatory courses.
Implementation of Configuration and Training Group Facility - This allowed the auto addition of new users into training groups along with existing users, thus minimizing the manual effort involved.
Certification Management - Certificate pathways were made consistent across subsidiaries.
Custom Reports (BI engine) - Consolidation of all data from different subsidiaries/functions in a single space in the desired format was made available with the use of LMS.
LMS was integrated with the client’s active directory which allowed multifactor authentication for logging in. The sensitive content such as internal data, fund values, customer information, training manuals, etc. were encrypted.
Implementation of Best Score Logic – This helped maintain the last status and marks of each learning, along with the best score and its respective status in LMS. No matter what the last score, status, and percentage, reports would show the best score, status, or percentage at any given time.
LMS integration with the GMI portal to access external learning using a single sign-on feature. Data integration with the Siddhi app was also developed as one of the solutions.
Impact
The successful implementation of Tenneo LMS made an immediate impact on Axis bank, the system helped in managing all aspects of training needs for their employees and users. They were able to achieve the vision of consolidated learning delivery across the organization via one system with consistent best practices, brand value, and service quality. The client achieved the following milestones in a short span of time:
- Completion rates up from 60% to 90% - resulted in a reduction in the cost of non-compliance.
95k users registered for LMS usage.
38% of users from the Business Team rated the platform as very good.
60% higher LMS adoption rate since the implementation.
Consistent learning experience delivery across the organization via one system.
Ease of management of large training functions & elimination of manual effort.
Faster data analysis and easier decision-making.
The time duration from training to actual productivity reduced significantly for new hires.