The retail sector tends significantly to invest in its workforce as they are the main face of the organization when it comes to interacting with consumers. With multiple offline outlets operating at the same time across different geographies, retail companies tend to prioritize and keep customer experience as one of the focused areas during the journey of achieving business growth. Along with the offline mode, the retail companies emphasize the online mode too as that works on a similar pattern with keeping customer satisfaction as the top priority.

To achieve the desired business goals, retail companies face one of the biggest challenges during the journey. The manual effort in hiring new workforces involves effort, time, and cost. Also, training them simultaneously using the traditional ways of classroom methodology is a bit tedious. Thus, with all these factors involved, it becomes far more important to take care of each step in the workforce induction cycle that starts from pre-arrival, arrival, training, and follow-up. The involvement at each step plays a key role when required to get vast amounts of new workforces compliant, trained, and up-to-speed efficiently.

With modern technology, the overall workforce induction process goes one step beyond and engages new hires even before their first day on the office premises. The enterprise learning management system provides a digital platform for retail companies to complete workforce induction cycles more efficiently and effectively.

Faster workforce onboarding during the peak season

Retail companies continue to hire workforces throughout the year however there is a significant demand for manpower during the peak season. They aim to onboard new workforces at a faster rate and in a cost-effective way.

The LMS provides a centralized database containing all the relevant onboarding information such as welcome documentation, standard operating procedures (SOPs), workforce handbook, etc. The usage of the digital approach takes away the manual effort involved in administrative tasks during the high-volume seasonal onboarding of new hires. As per the reports, Organizations with strong onboarding processes increase new hire retention by 82% and improve the productivity by 70%.

Easy access to process training modules and other prerequisites

Employee training is a fundamental part of the workforce induction process. Thus, retail companies put a lot of emphasis on preparing new hires’ training plans and executing them as planned. The move towards digitization has urged these companies to make the training content and other prerequisites available online.

An enterprise learning management system helps with maintaining an online centralized repository of the process training material that can be accessed easily. This means that new hires can complete their training at ease and as per their bandwidth. The system also enables trainers to share any training-related documentation or pre-reading content.

Reduction in overall training and other logistics costs

Every organization looks to reduce learning and development costs and aims to prepare the annual budget at minimal rates. Similarly, retail companies with the requirement to continuously hire new talent in high numbers look to complete the induction process cost-effectively.

A digital platform enables retail companies to completely do away with instructor costs and printed materials. Through delivering training online, retail companies can easily save a sizable sum on their overall Learning and Development budget to invest somewhere else as applicable.

Ease of tracking user progress and performance

The monitoring of new hires’ progress and performance is an important step during workforce induction and after training completion. The leadership team can take a decision easily based on the data available in terms of reports and dashboards.

The enterprise learning management system provides training managers with the ability to keep track of learner progress in an easier way and enables them to ensure that new hires are achieving their training goals. These in-built reports within the system provide insights into the user’s progress from time to time.

Adherence to compliance and other regulations as per industry standards

The retail sector is required to follow numerous regulations and compliance standards in terms of health & safety, environmental waste, and data protection act. For any new hire in the retail domain, it becomes even more essential to complete these regulations training. Also, these laws & regulations can change anytime, and updating printed course material to reflect updated changes can be a time-consuming and costly task.

The usage of enterprise learning management system gives retail companies the ability to easily add new compliance standards to the online training modules within minutes. This way new hires can always stay on top of the latest compliance rules that they need to know and enables organizations to avoid any costly penalties.

Conclusion:

The enterprise learning management system in the retail sector is a one-stop solution for fulfilling all the steps involved in the workforce induction cycle. The system helps with identifying skills gaps and assigns new training as applicable. We at Tenneo (formerly G-Cube LMS), have 20+ years of experience in handling multiple industry-specific learning requirements. Our LMS products are developed to incorporate best learning practices to enhance workforce performance, increase workforce engagement, and an interactive learning environment. To know more about our product suite, contact us to connect with one of our experts.