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Blog - 22 Mar 2023 | 6 Min


Driving Learning Efficiency & Salesforce Performance Using Robust Learning Management Systems in the BFSI Industry

Authors

Anubha Goel

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Over the last few years, technology has completely transformed the landscape of Banking & Finance. Increasing competition, changing regulations and the growing impact of information technology has evolved the way industries do business. In addition, there is an increasing demand for new products and services from customers and businesses. This has brought enormous changes in the operations as well as the structure of BFSI (Banking, Financial Services and Insurance). This, in turn, has made the need for effective training very evident for the sector, something which is now imperative for sustained growth and progress.

Unleashing Advance Features of Modern LMS for the BFSI Sector

Modern workforce training helps to improve the overall efficiency of an organization and boost employee performance. Today, talent management, workforce training, knowledge dissemination and security awareness among the diversified audiences are considered as the key priorities for banks and finance companies. Deployment of robust Learning Management Systems (LMSs) to train a large network of the workforce in a distributed fashion is a prime area of focus. Public sector banks use online learning systems to cater to a wide number of employees across different demographics. While, foreign and private sector banks utilize an LMS to quickly disseminate updated information about the change in prices, compliances, product range and more. Varied e-learning solutions can be developed, keeping in mind the needs of learners and the ever-evolving industrial challenges.

Mobile Content Delivery

New-age LMS are mobile-enabled to support learning on the go. Most importantly, it is designed using HTML5 technology and can be easily accessed on a laptop, tablet or smartphone. In the BFSI sector, most of the employees are tech-savvy and well-educated. We have delivered innovative solutions for some of the leading banks and finance companies using mobile LMS with an attractive UI and custom features. This helped to deliver just-in-time learning, thereby improving the overall learner engagement and knowledge retention.

Compliance Training

Compliance and risk are the two crucial aspects for banks and financial institutions. With changing industry regulations, it becomes important to update the workforce on the same. So, efficient LMSs are utilized to deliver training on safety & compliance. However, if the required time-frame to finish the training is notified to the learners, the learner can take up the training at their own pace of time and convenience.

Gamification

We have imparted a classroom-based gamified learning experience to one of our esteemed clients from the banking sector. On successful implementation of gamification with classroom training, employees gained an experience full of fun, collaboration, competition and engagement. So, modern LMS supports the delivery of training courses which include mini-games and quizzes, thereby allowing learners to earn points and reach the next level. Consequently, it improved the overall learning efficiency, team building and workplace performance.

Knowledge Management

Modern LMS also supports just-in-time content delivery in the form of short videos created using the latest animation tools. These impart an opportunity to provide visual learning, making it most suitable to engage the intended audiences. We have created a short whiteboard animation on bribery for one of our leading clients. Initially, employees would not find it effective, but using attractive images woven within the video, training courses were accessed by all. This solution proved successful in providing learners with immediate information at their fingertips.

Keeping in mind the challenges of the industry, we have customized our Tenneo (formerly G-Cube LMS) LMS to provide different e-courses on topics such as Credit Risk, Information Security, Anti-money Laundering and more. So, with the right blend of e-learning technology and training delivery mechanism, we can deliver innovative e-learning solutions that cater to the bespoke learning needs across the BFSI workforce. In addition, we have also set a niche in delivering customized e-learning solutions for the retail, healthcare, aviation, automobile and other sectors. For more details, write to info@gc-solutions.net


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