If you are looking to automate your Learning and Development process and need to identify the best solution, we can arrange a Personal Demo for you.
G-Cube LMS is now Tenneo!
Conducting successful and scalable training for all is a fairly large and cost-intensive challenge. Especially if you are Maruti Suzuki India Limited, one of the leading manufacturers of passenger vehicles in India. With 3904 service centers, 3617 sales outlets and 1934 cities covered by service network, MSIL has one of the largest workforces, spread across different regions, with multi-variate skill requirements and levels. To maintain the brand value across this vast network and their ‘unbeatable First Time Right Score’ at the service centers, regular training for the MSIL workforce, including external dealers, was an imperative. Singular events of training the service engineers, sales rep or customer service executives were simply not enough to ensure that the training given to these employees was effective enough to maintain the brand goodwill continuously.
With our 20+ years of experience in the learning industry, Tenneo (formerly Tenneo (formerly G-Cube LMS) LMS) was approached to analyze the challenges specific to the automobile industry. One of the key results they were looking for was an increase in knowledge retention based on role, responsibility and KPIs. To counter the major issue of loss of knowledge after a few days of training and lack of engagement with the training content, Tenneo (formerly Tenneo (formerly G-Cube LMS) LMS) developed a problem specific learning solution called the Spaced Learning Program.
The Spaced Learning Program was designed to reinforce learning and improve performance through greater training recall. The idea was to define the pre-training and post-training engagements for the batches who are to go through the training programs. The entire program was divided into multiple knowledge bites in various formats and scheduled even before the training has taken place. The training triggers a chain of events which engages the learners at every step, before and after the training while ensuring they remember their training.
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Increased engagement
For Maruti, engagement was critical on 3 levels: cognitive, emotional, and behavioral. Poor information retention, passive learning, and a lack of commitment were factors leading to training and development challenges. Once the training program was scheduled for a group, the Spaced Learning Program was designed to identify the training content for defined group based on the pre and post training knowledge. This was then shared with the attendees throughout the course period. These exercises encouraged learners to participate in constructive problem-solving, which improved cognitive engagement.
Multi-media content for different learning habits
Maruti manufactures 1.5 million cars a year with over 150 variants, services almost 46000 cars everyday and has around 15,945 employees. Keeping up with the industry standards and latest technologies, is a must at MSIL. Once the trainer planned and delivered their training strategy successfully, it is implemented through the Spaced Learning Program which included different types of training content like customized e-courses, game-based learning, case studies, surveys, articles, videos, and assessments.
Training schedule, communication, and tracking
The above mentioned numbers are a challenge in itself and to keep a track of the progress made by the employees involved can be simply termed as ‘impossible’. But to ensure training progress MSIL had to plan content around the training program and send it out to attendees at regular intervals along with pre-determined notifications to ensure participation and knowledge retention. To capture the attention of the attendees and ensure better knowledge retention for longer duration, the Spaced Learning Program created an automated learning schedule even before a trainee joined. This gave the trainee view of what they will learn, when they will learn it and what the company expects from them without anyone having to keep a track but progression happening automatically.
Spaced Learning for Maruti in a Nutshell
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The auto industry has people at the core of all business innovation and growth. Upgrading to a learning and information acquisition approach allows the people to remember their training and apply what they've learned. This in turn minimizes errors for the organization and helps people see growth in their careers. With Tenneo (formerly Tenneo (formerly G-Cube LMS) LMS)’s Spaced Learning Program, Maruti, helped their trainees to better recall a wide range of topics covered during the training session, which in turn played a strategic role in improving organizational performance.
At Tenneo (formerly Tenneo (formerly G-Cube LMS) LMS), we have 20 years of experience and 100+ industry awards in learning technologies; and would love to hear your thoughts, queries, and suggestions. Please do write to us at info@gc-solutions.net.
If you are looking to automate your Learning and Development process and need to identify the best solution, we can arrange a Personal Demo for you.
If you are looking to automate your Learning and Development process and need to identify the best solution, we can arrange a Personal Demo for you.
If you are looking to automate your Learning and Development process and need to identify the best solution, we can arrange a Personal Demo for you.
If you are looking to automate your Learning and Development process and need to identify the best solution, we can arrange a Personal Demo for you.
If you are looking to automate your Learning and Development process and need to identify the best solution, we can arrange a Personal Demo for you.