SBI Card & Payment Services Ltd. is a payment solutions provider in India. It was launched in Oct 1998 by the State Bank of India (India's largest bank) and GE Capital.
For SBI Card, managing training for extended workforce was one of the biggest challenges. With most of their salesforce being hired through third party vendors, they were unable to get an exact count of people to be trained and thus, various costs associated with these trainings could not be calculated. The unavailability of a learning management system added even more obstacles in their way to train the huge workforce that needed regular trainings to meet day-to-day business requirements. When they approached Tenneo (formerly G-Cube LMS) to find a technology-based learning solution, they had specific needs.
Tenneo (formerly G-Cube LMS)’s mobile-first learning management system (LMS) app was deployed for SBI Card, rebranded as ‘mGurukul’ to meet all the requirements shared by the client. The LMS helped them with a multitude of issues ranging from compliance management to productivity.
With mGurukul app and Tenneo (formerly G-Cube LMS)’s continued support, SBI Card achieved tremendous positive impact. The training delivery to the extensively dispersed sales workforce became seamless and faster. Withing a short time, the number of mobile app downloads reached 100,000+ with the following overall impact since the launch:
“As users, we see mGurukul as our “Go to Tool”, which can help us in getting us out from any difficult situation. From being a platform for enabling the audience with e-learning courses to becoming one of the important pillars of SBI Card automation journey, mGurukul has been a key for that. With the help of mGurukul, we have been able to effectively move our all kind of trainings from classroom to LMS.
We are now able to have real time tracking of trained manpower on the field, it helps us in lot of planning & forecasting related decision- making situations. Every day, we were able to engage more than 28,000 workforces. In the end, we would say, we feel very proud for the decision we made 4 years back of having an mGurukul for us.”
Senior Manager, Centre of Excellence – NFTE Training, SBI Card Payment &
AXIS BANK ACHIEVED 30% INCREASE IN TRAINING COMPLETION RATE AFTER LMS IMPLEMENTATION
INCREASING PRODUCTIVITY OF DISPERSED AGENT NETWORK THROUGH THE LMS
AUTOMATION AND STANDARDIZATION OF TRAINING PROCESS ACROSS DEALER NETWORK
AVIATION GIANT CREATES ELEARNING MODULES TO STANDARDIZE CHANGE MANAGEMENT INITIATIVES ACROSS ITS INTERNATIONAL WORKFORCE
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